Our terms of trade | Cykelgarage.dk

General information

cykelgarage.dk / Bikestash.eu
Dortheavej 36B
2400 Copenhagen NV

Return address
Jernbane Alle 19
DK2720 Vanloese

support@cykelgarage.dk
CVR. DK32740901
Year of establishment 2022

Payment

It is possible to pay by credit card at cykelgarage.dk. Payments are made via Shipmondo Payments / Quickpay. We accept payment with the following card types: Dankort, Visa/Dankort, Visa, Visa elektron, Mastercard, Maestro and JCB.

If electronic invoicing is desired via EAN number, please state the EAN number in the EAN field during the order. We will not withdraw your payment until we have shipped your order.

If payment by bank transfer is chosen, your order will not be processed/shipped until the payment has been registered. For faster processing, please provide payment documentation on our email support@cykelgarage.dk with reference to your order.

Please send the invoice amount to our bank account (3409-13435928, DK1730000013435928, DABADKKK) You will receive an order confirmation in an email with bank details and order number.

Fees:

For private customers, card fees are NOT charged. If local company cards, EEA company cards and all non-EEA cards are used, a fee will be charged. Read more about card fees here: Safe shopping

Delivery

If you regret your purchase (right of withdrawal)

You have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day you;

Received your item
take physical possession of the last item in the case of a contract for several different goods ordered in one order and delivered individually
takes physical possession of the last lot, or the last part, in the case of a contract for the supply of goods consisting of several lots or parts;

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given by support@cykelgarage.dk. In your notification, you must clearly inform us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send it back.

You cannot cancel by simply refusing to accept the goods without giving us clear notice of this.

Return

You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs in connection with the return of the goods. When returning, you are responsible for ensuring that the item is packed securely. You bear the risk of the goods from the time of delivery of the goods.

Certain goods cannot be returned by normal post due to their nature. This applies to bicycles, work stands, bicycle racks, trailers and similar larger goods. The cost of return is expected to amount to a maximum of approx. 500,- DKK, feel free to contact us and we will help with a good price.

Goods exempt from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

Delivery of goods that are manufactured to the consumer's specifications or have been given a clear personal touch, e.g. programming of locks, installation of tires and tubes on wheels.
Supply of goods which are likely to deteriorate or become obsolete rapidly.
Delivery of sealed goods which are not suitable for return for health or hygiene reasons and where the seal has been broken after delivery.

You lose your right of withdrawal if;

you break the seal on goods that are not suitable for return for health protection or hygiene reasons.
You break the seal on audio or video recordings or computer software.
you have provided incorrect key information in connection with your One-Key order
If you test / assemble the product and this as a result bears clear marks of grease or other marks and thus cannot be resold.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods that is due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the item.

In order to receive the full purchase amount back, you must do the same as you can in a physical store. You may test the product, but not use it in actual use.

Refund of the purchase amount

If you regret your purchase, you will of course get the amount you have paid to us back. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, excluding delivery costs, without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to withdraw from this contract. We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

If you regret the purchase, the item must be SENT to:

Cykelgarage.dk
Jernbane Alle 19
DK2720 Vanloese

REMEMBER!
We do not accept packages sent COD, "without delivery" (to parcel lockers or post offices) or handed in at the physical address - everything must be sent via our return form or other package label to the address below along with our standard withdrawal form.

As our return address is a warehouse address, we unfortunately do not have the opportunity to pick up packages at post offices or post boxes. If you still send your package via parcel boxes or post offices, we are unfortunately forced to reduce the returned amount by 150 DKK for time spent. We recommend that you use the return form via our website to facilitate our and your process.

What should I send back?

As a minimum, we must receive our Standard Cancellation / Return Form. If you have previously sent it by email, please include your order receipt, so we know who the returned items are from.

Note! We do not accept packages sent by cash on delivery, "without delivery" or handed in at the physical address - everything must be sent via our return form.

If there is something wrong with the product (right of complaint)

When you shop at cykelgarage.dk , you have a 24-month right of complaint. This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation.

Of course, it is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behaviour.

You must make a complaint within a "reasonable time" after you have discovered the defect in the product. If you make a complaint within two months of the defect being discovered, the complaint will always be timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. Remember to get documentation for these expenses.

Please contact us before sending goods back, this applies to ALL complaints.

The item is sent to:

cykelgarage.dk
Jernbane Alle 19
DK2720 Vanloese

We need the following information when you send the item to us: When you return the item, please state the problem in as much detail as possible. Watch this! We do not accept packages sent on demand, without distribution or delivered to the physical address - everything must be sent via our return form.

Remember that the goods must always be returned in proper packaging, and receive a shipping receipt so that we can refund your shipping costs.

What we do with your personal data (personal data policy)

Personal information Click here to read how we handle personal information

Cookies

Click here to read about our use of cookies

Logistics

We use a log statistic on cykelgarage.dk which means that a statistical system collects information that can give us a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc. Log statistics shall be used only for the purpose of optimising: cykelgarage.dk.

Access to appeal

If you want to complain about your purchase, please contact us at support@cykelgarage.dk.

If we fail to find a solution, you can lodge a complaint with the Competition and Consumer Authority's Complaints Centre, Carl Jacobsens Vej 35, 2500 Valby.

You can complain to the Complaints Centre by www.forbrug.dk.

The European Commission's online complaint portal can also be used to lodge a complaint. This is particularly relevant if you are a consumer resident in another EU country. Complaint filed here http://ec.europa.eu/odr.

When submitting a complaint, please provide our e-mail address support@cykelgarage.dk.

Conditions of trade as last updated on. 08.06.2024